Field Officer (Relationship, Collection & Recovery) - Semarang

Join BCA Finance as a Field Officer (Relationship, Collection & Recovery) in Semarang and play a pivotal role in maintaining strong customer relationships while ensuring timely recoveries. This position offers a unique opportunity to blend financial expertise with fieldwork, allowing you to directly impact customer satisfaction and financial recovery rates. In Semarang, you'll work in a dynamic environment where your efforts contribute to the overall success of BCA Finance's operations.

As a Field Officer, you'll be the face of BCA Finance, building trust with customers and ensuring they understand their financial obligations. Your daily tasks will include visiting customers, explaining payment plans, and collecting overdue payments. You'll use tools like SAP and CRM systems to manage customer data and track recovery progress. This role is perfect for someone who enjoys a mix of administrative work and direct customer interaction.

BCA Finance is a leading financial institution in Indonesia, known for its commitment to innovation and customer service. By joining us, you'll have the chance to grow professionally in a supportive environment. Semarang, with its rich cultural heritage and vibrant business scene, offers a great quality of life. We're looking for a dedicated individual who is passionate about financial services and eager to make a difference.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit customers to maintain and strengthen relationships.
• Collect overdue payments and ensure timely recoveries.
• Provide clear explanations of payment plans and financial obligations.
• Update customer data in SAP and CRM systems.
• Monitor and report on recovery progress and customer satisfaction.
• Collaborate with the collection team to resolve payment issues.
• Assist in training new hires on field operations.
• Adhere to BCA Finance's policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a related field, preferably in finance or customer service.
• Bachelor's degree in Finance, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Familiarity with SAP and CRM systems is a plus.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Willingness to travel and work in various locations.
• Passion for financial services and customer satisfaction.

🛠️ Keahlian

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