Hospitality Supervisor (Luxury Resorts & Hotels) - Bali

Join 3E Worldwide, a leading hospitality management company, as a Hospitality Supervisor in the breathtaking island paradise of Bali! This is your chance to elevate your career in one of the world’s most sought-after tourist destinations, working with luxury resorts and hotels in Bali. As a Hospitality Supervisor, you will be the backbone of our operations, ensuring seamless guest experiences and maintaining the highest standards of service. With 3E Worldwide, you’ll have the opportunity to work in a dynamic environment, where your skills and dedication will be recognized and rewarded.

In this role, you will oversee daily operations, manage a team of front-line staff, and ensure that all hotel services run smoothly. You will be responsible for maintaining high levels of guest satisfaction, implementing and monitoring service standards, and ensuring compliance with health and safety regulations. This is a unique opportunity to be part of a global hospitality company that values innovation, excellence, and the well-being of its employees.

If you are a seasoned professional in the hospitality industry with a passion for luxury travel and a commitment to exceptional service, we invite you to apply for this exciting role in Bali. Join us and be part of a team that shapes the future of hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure smooth running of hotel services.
• Manage and mentor a team of front-line staff, providing guidance and support.
• Monitor and maintain high levels of guest satisfaction and service standards.
• Implement and enforce health and safety regulations and protocols.
• Resolve guest complaints and ensure timely resolution of issues.
• Conduct regular staff training and development programs.
• Monitor and report on key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
• Collaborate with other departments to ensure seamless integration of services and facilities.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in a supervisory role within the hospitality industry.
• Proven track record of successfully managing front-line staff and achieving high levels of guest satisfaction.
• Strong knowledge of hospitality management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication, leadership, and problem-solving skills.
• Fluency in English and Bahasa Indonesia.
• Hold a relevant certification in hospitality management or a related field (e.g., CHM – Certified Hotel Manager).
• Ability to work in a fast-paced, high-pressure environment.
• Strong organizational and time management skills.

🛠️ Keahlian

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