English Healthcare Customer Service Representative (Remote - Bali)

Join Rojo BPO as an English Healthcare Customer Service Representative and become part of a dynamic team dedicated to providing exceptional support in the healthcare sector. This role offers the flexibility of remote work from beautiful Bali, allowing you to balance work and life while contributing to a global healthcare company. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a team that values both professional growth and personal well-being.

As an English Healthcare Customer Service Representative, you'll play a crucial role in assisting patients, healthcare providers, and insurance companies with their inquiries and concerns. Using tools like Zoom, Microsoft Teams, and specialized healthcare CRM systems, you'll ensure smooth communication and efficient resolution of issues. This position is perfect for those who are passionate about healthcare and want to make a difference while enjoying Bali's vibrant culture.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients, healthcare providers, and insurance companies in English.
• Handle incoming calls, emails, and live chats related to healthcare inquiries and concerns.
• Use CRM systems like Salesforce or Zoho to manage customer interactions and track resolution progress.
• Collaborate with healthcare professionals to ensure accurate and timely information is provided to customers.
• Document customer interactions and maintain detailed records for quality assurance purposes.
• Stay updated on industry trends and best practices in healthcare customer service.
• Participate in team meetings and training sessions to continuously improve service standards.
• Adhere to company policies and procedures to maintain a high level of professionalism and confidentiality.

🎓 Kualifikasi & Syarat

• Proficient in English, both written and spoken, with excellent communication skills.
• Previous experience in customer service, particularly in the healthcare sector, is a plus.
• Familiarity with CRM systems like Salesforce or Zoho is beneficial but not mandatory.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.
• Basic understanding of healthcare terminology and processes.
• Ability to work remotely and manage time effectively.
• Passionate about healthcare and committed to providing excellent service.

🛠️ Keahlian

Lowongan Terkait