🇩🇪 Kundenservice Mobilfunk Inbound - innerhalb der EU (ausgenommen: Deutschland)

hey contact heroes GmbH · 📍 Europe · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
nego

Hey Contact Heroes is seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our mobile phone customers within the EU, excluding Germany. In this role, you will be the first point of contact for our customers, handling inbound inquiries and resolving issues efficiently and effectively.

We offer a dynamic and challenging work environment, where you can develop your skills and grow professionally. Join us and be part of a team that values your contributions and helps you achieve your career goals.

This is a full-time position, and we are looking for someone who is passionate about customer service and committed to delivering outstanding results.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Handle inbound customer inquiries and complaints via phone, email, and chat.
  • Provide accurate and timely information to customers regarding mobile phone services and plans.
  • Resolve customer issues and escalate complex cases to the appropriate teams.
  • Maintain a high level of customer satisfaction by following up on customer feedback and ensuring their needs are met.
  • Adhere to company policies and procedures, and maintain confidentiality of customer information.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Work collaboratively with team members to achieve departmental goals and targets.
  • Stay updated on industry trends and best practices in customer service.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • High school diploma or equivalent.
  • Minimum 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in English and German, with additional language skills an advantage.
  • Familiarity with CRM systems and customer service software.
  • Ability to work in a fast-paced and dynamic environment.
  • Willingness to travel and work outside of regular business hours, if necessary.

    • 🛠️ Keahlian

    Customer ServiceCommunication SkillsProblem-SolvingCRM SystemsMultilingual
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